Your information. Handled with care.
This Privacy Policy explains how Asset Haven Mobile collects, uses, stores and shares information when you browse our mobile-accessories store, create an account, place an order, make a payment, track a purchase or contact us for support.
Privacy across your shopping journey.
Information may be used to process orders, arrange delivery, provide customer support, maintain accounts, prevent fraud and improve the security and usability of our website.
Privacy at Asset Haven Mobile
Asset Haven Mobile, operated by ASSET HAVEN REALTY (OPC) PRIVATE LIMITED, provides mobile-accessory products including chargers, data and charging cables, earbuds, headphones, mobile covers, tempered glass, smart watches, power banks and related products. This Privacy Policy applies to personal information collected through our website and during transactions with us.
1. Scope of this Privacy Policy
This Privacy Policy applies when you access or use our website, browse products, register for an account, add products to your cart, place an order, make a payment, request order tracking, communicate with customer support or otherwise interact with Asset Haven Mobile.
By using our website and voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
The information we collect depends on how you interact with our website and the services you use.
Information you provide directly
- Name and contact information.
- Billing and shipping address.
- Email address and mobile number.
- Account registration information.
- Order and purchase information.
- Messages or enquiries sent to customer support.
- Information submitted for a return, refund or cancellation request.
3. How We Use Your Information
Personal information may be used for legitimate ecommerce and business purposes connected with your interaction with Asset Haven Mobile.
- To create and manage customer accounts.
- To process and confirm orders.
- To arrange packing, shipping and delivery.
- To provide order tracking information.
- To communicate about purchases or transactions.
- To process eligible returns, refunds and cancellations.
- To respond to product or compatibility enquiries.
- To prevent fraudulent or unauthorised transactions.
- To maintain website security and functionality.
- To understand website usage and improve navigation.
- To comply with applicable legal, tax, accounting and regulatory requirements.
4. Orders, Shipping & Delivery
When you purchase a charger, cable, earbuds, headphones, mobile cover, tempered glass, smart watch, power bank or another product from our store, we need certain information to process and deliver the order.
This may include your name, mobile number, email address, billing address, delivery address, order details and payment confirmation information.
Relevant order and delivery information may be shared with logistics companies, courier services, fulfilment providers or other service providers involved in completing your order.
5. Payment Information
Payments on our website may be processed through third-party payment gateways, banks, UPI services, card networks or other authorised payment providers, depending on the payment option selected at checkout.
The payment provider may collect information necessary to complete the transaction in accordance with its own privacy and security practices.
We may receive and store transaction-related information such as payment status, transaction reference, payment method type, amount and order reference for order processing, reconciliation, refunds and record keeping.
6. Cookies & Technical Information
Our website may use cookies and similar technologies that help the store function correctly and remember certain browsing or shopping information.
Cookies may be used for purposes such as:
- Maintaining shopping-cart contents.
- Maintaining login or account sessions.
- Remembering selected preferences.
- Supporting checkout functionality.
- Maintaining website security.
- Understanding website performance and usage.
You may manage or block cookies through your browser settings. Disabling essential cookies may affect features such as login, cart or checkout.
7. When Information May Be Shared
We may share limited personal information with service providers where reasonably necessary to operate our ecommerce business or complete a transaction requested by you.
These may include:
- Payment gateways and financial service providers.
- Courier and logistics providers.
- Hosting and website infrastructure providers.
- Email, SMS or customer-communication providers.
- Fraud prevention and security service providers.
- Accounting, legal or professional advisers where reasonably necessary.
- Government, regulatory or law-enforcement authorities where disclosure is legally required.
We do not sell or rent customer personal information for monetary consideration.
8. Marketing & Service Communication
We may send transactional communications relating to your account, order, payment, shipment, delivery, support request, return, refund or other service interaction.
Where permitted and where appropriate consent or another lawful basis exists, we may also communicate information about products, offers or store updates.
Marketing communication can be declined using available unsubscribe options or by contacting us. Transactional messages necessary for an active order may still be sent.
9. Data Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
Security measures may include access controls, website security controls, encrypted connections where supported, restricted administrative access and third-party payment processing.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also protect their account password, email account and devices from unauthorised access.
10. How Long We Keep Information
Personal information is retained for as long as reasonably necessary for the purpose for which it was collected, including fulfilment of orders, account administration, customer support, dispute resolution, fraud prevention, tax, accounting and legal compliance.
Retention periods may differ depending on the type of information and applicable business or legal requirements.
Information that is no longer reasonably required may be deleted, anonymised or otherwise handled according to applicable requirements and operational needs.
11. Your Privacy Choices
Subject to applicable law and reasonable verification, you may contact us regarding personal information associated with you.
Depending on the circumstances, you may request:
- Information about personal data held about you.
- Correction of inaccurate or incomplete information.
- Updating contact or account information.
- Deletion of information where applicable.
- Withdrawal from eligible marketing communication.
- Assistance with privacy-related concerns.
Some information may need to be retained where required for legal, tax, fraud-prevention, transaction-record or dispute-resolution purposes.
12. Children's Privacy
Our ecommerce services are intended for individuals capable of entering into valid transactions or using the website with appropriate parent or guardian involvement where required.
We do not knowingly seek to collect unnecessary personal information from children. If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us.
13. Third-Party Websites & Services
Our website may contain links to third-party websites or may interact with payment, logistics, analytics or other external services.
Those third parties may operate under their own privacy policies, terms and security practices. We encourage customers to review the applicable privacy information provided by those services.
14. Changes to this Privacy Policy
We may revise this Privacy Policy when our business practices, website features, payment methods, service providers or applicable requirements change.
An updated version may be published on this page with a revised "Last Updated" date. Customers should review this page periodically for current privacy information.
15. Privacy Questions & Grievances
If you have a question, concern or grievance regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Grievance / Responsible Contact
JYOTI KUMARI
info@assethavenrealty.com
Alternate Email
moderiaimpex@gmail.com
Phone
+91 9629282040
Registered Address
Plot No-586, Btr Complex, Ram Chowk, Sector-20, Industrial Complex Dundahera, Gurgaon, Haryana, India, 122016
The company responsible for this website.
Asset Haven Mobile is operated by the company listed here. You may use these details for privacy, customer-support and official business communication.
Privacy throughout your shopping journey.
From account creation and checkout to delivery and customer support, personal information should be used only for relevant business, service, security and compliance purposes.
Access & Questions
Contact us if you have questions about personal information associated with your account or orders.
Correction
Request correction of inaccurate personal information where reasonably applicable.
Communication Choice
Opt out of eligible promotional communication while necessary order messages may continue.
Privacy Support
Contact our responsible person regarding privacy-related questions or grievances.
Questions about privacy? Contact us.
If you need assistance regarding your account, order information, personal data or this Privacy Policy, contact Asset Haven Mobile using the details provided.