Clear cancellation. Fair refund handling.

1. Scope of this Policy

This policy explains the conditions under which customers may request cancellation of an order and when a refund may be processed.

Refund eligibility may depend on the order status, payment status, reason for the request, condition of the product and the applicable Return Policy.

Refund and cancellation requests must relate to purchases made directly through Asset Haven Mobile.

2. Order Cancellation

Customers may request cancellation while the order is still eligible to be stopped before shipment.

3. How to Request Cancellation

To request cancellation, contact us through the details provided on this website as soon as possible.

Include:

• Your order number.
• Name used while placing the order.
• Email address or phone number associated with the order.
• Product name.
• Reason for cancellation.

We may verify the order details before processing the cancellation request.

4. Cancellation by Asset Haven Mobile

In some circumstances, we may need to cancel an order before fulfilment.

Reasons may include:

• Product becoming unavailable.
• Payment not being successfully confirmed.
• Incorrect or incomplete delivery information.
• Delivery address being outside serviceable areas.
• Material pricing or catalogue error.
• Suspected fraudulent or unauthorised transaction.
• Operational circumstances preventing fulfilment.

If a prepaid order is cancelled by us before fulfilment, the eligible amount will be refunded through the applicable payment process.

5. When a Refund May Be Approved

A refund may be processed when an eligible cancellation, return or payment issue has been reviewed and approved.

Examples include:

• An eligible prepaid order successfully cancelled before dispatch.
• An order cancelled by us after payment was received.
• An approved return under our Return Policy.
• A verified wrong product delivered.
• A verified damaged or defective product covered by the applicable policy.
• A duplicate payment confirmed for the same order.
• A payment deducted but the order not successfully created, after transaction verification.

6. How Refunds Are Issued

Approved refunds are generally processed back through the original payment method or payment channel used for the transaction, subject to technical and banking availability.

Depending on how the order was paid, the refund may be routed through:

• UPI.
• Debit or credit card.
• Net banking.
• Wallet or other supported payment method.

Where the original payment method cannot technically receive a refund, additional information may be requested to complete the approved refund through an appropriate method.

7. Failed, Pending & Duplicate Payments

Payment deducted but order not confirmed

If money is debited but the website does not show a successful order, the transaction may first need to be verified with the payment gateway or bank.

In some failed transactions, the amount may be automatically reversed by the bank or payment provider without a separate refund from us.

Pending payments

A transaction showing as pending may require confirmation from the payment provider before the order or refund status can be determined.

Duplicate payment

If the same order is charged more than once, contact us with the order number and relevant payment references. Once the duplicate payment is verified, the excess eligible amount may be refunded.

8. Wrong, Damaged or Defective Product

If you receive a wrong, damaged or defective eligible product, contact us promptly with the relevant order information.

Depending on the issue, we may request:

• Order number.
• Product name.
• Photographs of the received product.
• Photographs of packaging and shipping label.
• Video evidence where reasonably necessary to verify the issue.
• Description of the problem.

Once the issue and eligibility are verified, the resolution may involve replacement, return or refund according to the applicable policy and product circumstances.

9. Refunds After a Product Return

Where a refund depends on returning a product, the refund may be processed only after the returned product is received and its eligibility is verified.

The returned product may be checked for:

• Correct product and order.
• Physical condition.
• Included accessories.
• Packaging where required by the Return Policy.
• Signs of misuse, damage or unauthorised modification.

If the returned item does not meet the applicable return conditions, the refund request may be declined unless otherwise required by applicable law.

10. Shipping, Delivery & Other Charges

Refund treatment of delivery or shipping charges may depend on the reason for cancellation or return.

Where an order is cancelled before dispatch and shipping has not been incurred, eligible prepaid charges may be refunded together with the applicable order amount.

Where a return is caused by a verified wrong, damaged or defective product attributable to order fulfilment, applicable return-shipping treatment will be handled according to the relevant policy.

Charges already incurred for completed delivery may not always be refundable for discretionary returns unless otherwise stated or legally required.

11. Circumstances Where a Refund May Not Apply

A refund may be declined where the applicable cancellation or return conditions are not satisfied.

Examples may include:

• Cancellation requested after an order can no longer be stopped.
• Product returned without meeting applicable return conditions.
• Product damaged after delivery due to misuse.
• Physical damage caused by improper installation or handling.
• Product modified or repaired without authorisation.
• Model-specific cover or tempered glass ordered for the wrong device by the customer, where the product otherwise matches the order.
• Charger or cable ordered without checking required compatibility, where the delivered product matches its listing and order.
• Missing accessories, packaging or components where these are required for an eligible return.
• A refund request that cannot be linked to a valid purchase from Asset Haven Mobile.

12. Refund Processing Time

Refund processing begins after the request has been reviewed and approved.

Once we initiate an approved refund, the final credit time depends on the payment gateway, UPI provider, card network, bank or other financial institution involved in the transaction.

The refund may therefore not appear instantly after initiation.

If an initiated refund has not appeared after the normal processing period communicated by your payment provider or bank, contact us with your order number and refund or transaction reference.

13. Fraudulent or Abusive Requests

Refund and cancellation requests must be genuine and connected with a valid order.

We may review, restrict or decline requests involving suspected fraud, altered evidence, repeated misuse, false claims, payment abuse or attempts to obtain refunds for products that were not purchased from us.

Where necessary, relevant transaction records may be retained or shared with payment providers or appropriate authorities in accordance with applicable law.

14. Changes to this Policy

We may update this Refund & Cancellation Policy when our products, payment methods, fulfilment processes or applicable requirements change.

The latest version will be made available on this page together with the applicable Last Updated date.

The policy applicable to a request may also depend on the order date, transaction circumstances and mandatory legal rights.

15. Refund & Cancellation Support

For cancellation, payment or refund assistance, contact Asset Haven Mobile using the information below. Include your order number whenever the enquiry relates to an existing purchase.

Responsible Person

JYOTI KUMARI

Primary Email

info@assethavenrealty.com

Alternate Email

moderiaimpex@gmail.com

Phone Number

+91 9629282040

Registered Address

Plot No-586, Btr Complex, Ram Chowk, Sector-20, Industrial Complex Dundahera, Gurgaon, Haryana, India, 122016