Simple returns for eligible product issues.

1. Scope of this Return Policy

This Return Policy applies to products purchased directly through Asset Haven Mobile.

Return eligibility depends on the reason for the request, product category, condition of the item, time elapsed since delivery and whether the return requirements described below are satisfied.

Cancellation of an order before delivery is handled under our Refund & Cancellation Policy rather than this Return Policy.

2. 7-Day Return Request Window

Eligible return or replacement requests should be raised within 7 days from the date the product is delivered.

Requests submitted after this period may not be accepted unless the issue is covered by an applicable manufacturer warranty or a mandatory legal right.

3. When a Product May Be Eligible for Return

A return or replacement request may be considered in circumstances such as:

4. Conditions for an Eligible Return

Unless the product was received damaged or defective, the returned item should generally be in the same condition in which it was delivered.

Depending on the product and reason for return, the following conditions may apply:

• Product should not show damage caused after delivery.
• Original accessories should be included.
• Manuals, cables, adapters or bundled components supplied with the product should be included.
• Original packaging should be retained where possible.
• Serial numbers or product identifiers must not be removed, altered or replaced.
• Product should not have been modified or repaired by an unauthorised person.
• The returned item must correspond to the product supplied under the relevant order.

5. Products or Situations That May Not Be Returnable

Certain products cannot reasonably be returned after they have been used, installed or altered.

• Tempered glass or screen protector that has already been applied to a device.
• Mobile cover damaged through customer handling, cutting, alteration or misuse.
• Earbuds or in-ear audio products that have been used extensively where hygiene considerations prevent resale, unless there is a verified defect.
• Product damaged because of incorrect voltage, incompatible power source or improper installation.
• Charger, cable or adapter physically damaged through bending, pulling, liquid exposure or misuse.
• Smart watch damaged through accidental impact, unauthorised repair or use beyond stated water-resistance limitations.
• Power bank damaged through misuse, improper charging or physical abuse.
• Product missing important supplied accessories where those accessories are required for return.
• Product with removed or altered serial number, identification label or authenticity marking.
• Item purchased from another website, marketplace or seller rather than Asset Haven Mobile.

6. Model & Compatibility-Related Returns

Many mobile accessories are designed around a specific phone model, connector type or charging specification.

Customers should review compatibility before placing an order.

Mobile Covers

A cover designed for one phone model may not fit another model with different dimensions, buttons or camera placement.

Tempered Glass

Screen protectors are model-specific. Once a tempered glass product has been applied, it normally cannot be returned merely because the wrong model was selected by the customer.

Chargers & Cables

Customers should verify connector type, supported output, charging wattage and device requirements before ordering.

Smart Watches & Audio Products

Bluetooth version, supported operating system, companion-app requirements and other compatibility information should be reviewed before purchase.

7. Wrong, Damaged or Defective Product

If you believe you received a wrong, damaged or defective product, contact us within the applicable return period.

Keep the product, shipping package and included accessories until the issue is reviewed.

Depending on the circumstances, we may request:

• Order number.
• Product name.
• Images of the received product.
• Images of outer packaging.
• Shipping label photograph.
• Images showing visible damage.
• Short video demonstrating a functional defect where reasonably necessary.

8. How to Request a Return

To request a return or replacement, contact Asset Haven Mobile using the contact details provided on this website.

Your request should include:

• Order number.
• Customer name.
• Email address or phone number used for the order.
• Product name.
• Reason for return.
• Supporting photographs or video where relevant.

Please do not send a product back to an address without first contacting us and receiving applicable return instructions.

9. Verification of a Return Request

Before approving a return, we may review the order information, product details, supplied photographs or videos and the reason for the request.

Verification helps determine whether the issue is:

• A wrong item supplied.
• Damage present at delivery.
• A manufacturing or functional defect.
• A compatibility issue.
• Damage caused after delivery.
• A warranty-related issue.

10. Return Pickup or Shipping

Where return pickup is available, collection may be arranged from the address associated with the order or another supported address.

In locations where reverse pickup is unavailable, alternative return instructions may be provided.

The customer should package the product securely so that it is not damaged during return transit.

11. Inspection of Returned Products

A returned product may be inspected before a replacement or refund is approved.

Inspection may include checking:

• Whether the returned item matches the order.
• Physical condition of the product.
• Serial number or product identifier.
• Included accessories and components.
• Signs of installation, misuse or alteration.
• Reported defect or damage.

Approval of the return request before collection does not necessarily mean that a refund or replacement has been finally approved. Final resolution may depend on inspection.

12. Replacement

Where a verified issue qualifies for replacement and replacement stock is available, the same product may be sent as a replacement.

Replacement availability depends on stock and fulfilment conditions.

If the same product is unavailable, another resolution may be offered in accordance with the applicable policy and circumstances.

A replacement item is subject to the same intended device compatibility and usage requirements as the original product.

13. Refund After an Approved Return

Where an eligible return is approved for refund, the refund will be handled according to our Refund & Cancellation Policy.

Refund processing may begin after the returned product has been received and its return eligibility has been confirmed.

Approved refunds are generally routed through the original payment method or an appropriate supported payment route.

The final time taken for the amount to appear after initiation depends on the payment gateway, UPI service, bank, card network or other financial institution involved.

14. When a Return Request May Be Declined

A return may be declined where the applicable return conditions are not satisfied.

Examples include:

• Return requested outside the applicable return window.
• Returned product does not match the item supplied.
• Product shows customer-caused physical damage.
• Tempered glass has already been applied and the issue is not a verified product defect.
• Product has been modified, opened internally or repaired without authorisation.
• Serial number or identifying information has been altered or removed.
• Required accessories or components are missing without a valid reason connected to the original delivery.
• Product was damaged through incompatible charger, voltage, liquid exposure or misuse.
• The correct model or product was delivered but the customer selected an incompatible item.
• Evidence provided is materially inconsistent with the returned item or transaction.

15. Return Support

For return or replacement assistance, contact Asset Haven Mobile using the details below. Include your order number whenever the enquiry relates to an existing purchase.

Responsible Person

JYOTI KUMARI

Primary Email

info@assethavenrealty.com

Alternate Email

moderiaimpex@gmail.com

Phone

+91 9629282040

Registered Address

Plot No-586, Btr Complex, Ram Chowk, Sector-20, Industrial Complex Dundahera, Gurgaon, Haryana, India, 122016