From our store to your doorstep.
This Shipping Policy explains how Asset Haven Mobile processes and ships orders for chargers, cables, earbuds, headphones, mobile covers, tempered glass, smart watches, power banks and other mobile accessories purchased through our website.
Orders are prepared before dispatch.
Order processing includes payment confirmation, product availability checks, packing and preparation for handover to the applicable courier or logistics partner.
Shipping at Asset Haven Mobile
Asset Haven Mobile, operated by ASSET HAVEN REALTY (OPC) PRIVATE LIMITED, ships mobile accessories including chargers, charging and data cables, earbuds, headphones, mobile covers, tempered glass, smart watches, power banks and related products ordered through our website.
1. Scope of this Shipping Policy
This policy applies to orders placed directly through Asset Haven Mobile and explains order processing, dispatch, tracking and delivery practices.
Shipping availability may depend on product stock, destination serviceability, payment confirmation and courier availability.
2. Shipping & Delivery Coverage
We ship eligible orders to serviceable locations across India through available courier and logistics partners.
Delivery availability may vary by PIN code, destination, product, courier network and other operational factors.
Some remote or restricted locations may have limited courier availability or require additional transit time.
3. Order Processing
Orders are generally prepared for dispatch after the order and applicable payment status have been successfully confirmed.
Processing may include:
- Verification of order information.
- Confirmation of successful payment where applicable.
- Product availability check.
- Picking and packing the ordered product.
- Preparing shipping documentation.
- Handover to the applicable courier or logistics provider.
Orders are generally processed within 1–2 business days, although some orders may require additional processing time because of stock, verification, holidays or operational circumstances.
4. Estimated Delivery Time
Delivery time begins after the order has been dispatched rather than from the moment the order was originally placed.
5. Shipping Charges
Any applicable shipping or delivery charge is displayed during checkout before the order is submitted.
Shipping charges may vary depending on:
- Delivery location.
- Order value.
- Product size or shipment characteristics.
- Courier availability.
- Promotional shipping offers, where applicable.
Where free shipping is offered, eligibility may depend on the conditions stated on the website at the time of purchase.
6. Shipment Tracking
Once an order has been dispatched and tracking information becomes available, shipment details may be provided through the order-tracking system, customer account, email, SMS or other available communication method.
Customers can use our dedicated Order Tracking page to check available order information.
7. Delivery Address & Contact Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please check:
- Recipient name.
- Mobile number.
- House, flat, shop or building number.
- Street or locality.
- City and state.
- Correct PIN code.
- Any useful landmark where required.
If you notice an address error, contact us as soon as possible.
8. Delivery Attempts
Courier partners may contact the recipient or attempt delivery at the address provided with the order.
Customers should ensure that:
- The delivery phone number remains reachable.
- Someone is available to receive the shipment where required.
- The address is complete and accessible.
The number and timing of delivery attempts are determined by the courier provider and destination.
9. Delivery Delays
Although we aim for timely delivery, shipping may be delayed because of circumstances including:
- Courier network congestion.
- Weather conditions.
- Public holidays.
- Transport disruption.
- Natural events.
- Local restrictions or road closures.
- Remote destination service limitations.
- Incorrect or incomplete address information.
- Recipient unavailability.
- Operational or security checks.
A delay alone does not necessarily mean that the shipment has been lost.
10. Split or Multiple Shipments
An order containing multiple products may sometimes be shipped in more than one package.
This may happen because products are prepared separately, different courier arrangements are required or stock is fulfilled from different processing locations.
Separate packages may receive separate tracking information and may arrive at different times.
11. Damaged or Tampered Package
When receiving your shipment, check the outer package for obvious damage or signs of tampering where reasonably possible.
If the delivered product itself is damaged, incorrect or defective, contact us within the applicable return period.
Keep:
- The product.
- Original packaging.
- Courier packaging.
- Shipping label.
- Included accessories.
Photographs or video may be requested where reasonably necessary to verify the issue.
12. Lost or Untraceable Shipment
If a shipment has not arrived and tracking has stopped updating for an unusual period, contact us with your order number.
We may need to raise an investigation with the applicable courier or logistics provider.
A replacement or refund, where applicable, may be considered after the shipment status and circumstances have been reasonably verified.
13. Undeliverable & Returned-to-Origin Orders
A shipment may be returned to origin if the courier cannot complete delivery.
Possible reasons include:
- Incorrect address.
- Incomplete address.
- Unreachable recipient.
- Repeated failed delivery attempts.
- Recipient declining the shipment.
- Courier serviceability restrictions.
If a prepaid shipment is returned to origin, the appropriate resolution may depend on the reason for non-delivery, shipment charges and the applicable Refund & Cancellation Policy.
14. Cancellation Before Shipping
Customers should request cancellation as early as possible if they no longer want an order.
Once an order has entered packing, dispatch or courier processing, cancellation may no longer be possible.
Cancellation and eligible refund handling are governed by our Refund & Cancellation Policy.
15. Changes to this Shipping Policy
We may update this Shipping Policy when our courier arrangements, delivery coverage, fulfilment processes, charges or other shipping practices change.
The latest version will be made available on this page with the applicable Last Updated date.
16. Shipping & Delivery Support
If you need help with shipping, delivery or tracking, contact Asset Haven Mobile using the details below and include your order number.
Responsible Person
JYOTI KUMARI
Primary Email
info@assethavenrealty.com
Alternate Email
moderiaimpex@gmail.com
Phone Number
+91 9629282040
Registered Address
Plot No-586, Btr Complex, Ram Chowk, Sector-20, Industrial Complex Dundahera, Gurgaon, Haryana, India, 122016
From order confirmation to delivery.
Shipment progress changes as the order moves through processing, dispatch, courier transit and final delivery.
Order Confirmed
Order and applicable payment information are confirmed before fulfilment.
Packed for Dispatch
Products are checked, packed and prepared for courier handover.
Shipped
The courier moves the package through its transport and delivery network.
Delivered
The shipment reaches the delivery address supplied with the order.
Three things that help delivery go smoothly.
Accurate order details and an available recipient can reduce avoidable delivery problems.
Check Your Address
Confirm house number, locality, city, state and PIN code before submitting the order.
Keep Your Phone Reachable
Courier partners may call the contact number provided with the order when attempting delivery.
Check Tracking
Use the order-tracking page to review available shipment information after dispatch.
The company handling your order.
Asset Haven Mobile is operated by the company listed below. Use these details for shipping, tracking and other order-related communication.
Waiting for your order? Check its journey.
Use the Asset Haven Mobile order-tracking page for available shipment information, or contact us with your order number if you need delivery assistance.